How do I start or stop utility services?
Overview
Starting or stopping your utility service with the City of Georgetown requires at least two business days’ notice. Service requests are handled during normal business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.) on the date you select. This helps us efficiently coordinate with field crews across departments.
If there are any changes to dates needed for a request you have already submitted, please provide at least 24 business hours notice by calling our Utility Customer Care department, or edit the request directly in your Customer Self-Service (CSS) portal account if you are an existing customer.
Residential Customers
To start or stop service, visit the Utilities Customer Self-Service Menu and follow the prompts.
Please double-check the address (and unit number, if applicable) when starting service. If service is activated at the wrong location, you will remain responsible for any charges incurred there—even if you do not reside at that address.
Commercial Customers
Starting service for a business or commercial property involves a few more steps:
- Check Permit Requirements
Start with the Permitting Department to see if you need a Certificate of Occupancy or Fire Permit. For more information site their Certificate of Occupancy page
- Apply for Utility Service
Once you have your required permits: - Visit Customer Self-Service (CSS) Portal at Utilities Customer Self-Service Menu
- Submit your Certificate of Occupancy (PDF format)
- Provide your Tax ID for account setup
Need Help?
If you have questions about starting or stopping service, contact our Utility Customer Care team:
- Phone: 512-930-3640
- Email: customercare@georgetowntexas.gov
Additional Resources