Knowledge Base

How do I report a downed electric line or pole?

Category: Uncategorized

Power Line Safety

  • Stay at least 50 feet away from downed power lines and anything touching them.
  • If someone is in contact with a downed line, do not touch them: Call 911.
  • Move away from downed lines by shuffling with small steps, keeping your feet close together.
  • Do not connect a generator to your house, as it can cause back feed, injuring linemen performing repairs.

If you are reporting a downed power line and requesting police support to manage traffic in the area, please call 911.  

The non-emergency number is 512-930-3640.  

Updated 2/17/2025 1:33 PM
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