How do I report a downed electric line or pole?
How to Report a Downed Power Line
Power line safety is critical—for you, your neighbors, and first responders.
If you see a downed power line, take immediate precautions and report it right away. The steps below can help you stay safe and ensure the proper response.
Power Line Safety Tips
-
Stay at least 50 feet away from any downed power lines and anything in contact with them, such as trees, fences, or vehicles.
-
Do not touch someone who is in contact with a downed line—call 911 immediately.
-
Shuffle away from the area using small steps to avoid electric shock.
-
Never connect a generator directly to your home’s wiring—this can cause dangerous back feed and injure utility crews.
How to Report a Downed Power Line
-
For emergencies or if police are needed to direct traffic, call 911.
-
For non-emergency reports, contact the City of Georgetown’s Utility Call Center at 512-930-3640.