How do I report an electric outage?
Reporting a Power Outage
Overview
Follow these simple steps to confirm your provider, check your breakers, view outage status, and report the issue.
Step 1: Confirm Your Electric Provider
Georgetown has multiple electric providers. Use the Electric Service Map to check your address.
To use the map:
- Click the Layer List in the top-right corner
- Select Utility Layers
- Choose Electric Service Providers
- Find your address on the map
If you are a Georgetown Electric Utility customer, continue to Step 2.
If you are an Oncor or PEC customer, use the links below to report your outage:
Step 2: Check Your Breakers
Before reporting an outage:
- Check your home breakers
- See if your neighbors have power
If your breakers are on and others nearby also have no power, continue to Step 3.
Step 3: Check the Outage Map
Visit the City of Georgetown Electric Outage Map to see if your area is affected.
Step 4: Report the Outage
If no outage is shown:
- Select the triangle shaped icon to report an outage by using your account number or phone number associated with your account.
- Text OUT to 512-930-8400 to report it
- Text STATUS to 512-930-8400 to check for updates
- Or call 512-930-3640 and press 1 to speak with our automated system
Please note:
- Make sure your mobile number is connected to your utility account for faster service. You may update your mobile phone number if needed by logging into your Customer Self-Service (CSS) Portal or by calling Customer Care at 512-930-3640.
Additional Resources:
Frequently Asked Questions
Utilities and Customer Care