How do I start or stop utility services?
HOW-TO GUIDE TO STARTING AND STOPPING UTILITY ACCOUNTS
This guide contains several sections. Please locate your topic and navigate to that section.
1. I am moving here and need to start new utility service.
2. I am an existing customer, and I need to close my account.
3. I am an existing customer, and I need to start an additional account.
Please note:
All new account starts requires (2) business days to schedule field staff to turn on or off your services.
1. I am moving here and need to start new utility service.
Welcome to Georgetown Utilities! Let’s get you started with a new utility account.
• You can also get to this location on our website under Residents > Start New Service.
• Click the left button:
• Be sure to double-check the address you are requesting service at! You will be billed for the location you choose, so please verify.
• Once your application is submitted, there is a confirmation screen that we received your application, and it will contain a move number. Please take note of the ID for your reference.
• After your “Move” application is processed, you will then receive a Welcome Email that will contain your new utility account number.
• On your start date, a field technician will visit the site and turn on the service(s) sometime between 8:00am and 5:00pm.
2. I am an existing customer, and I need to close my account.
To close a utility account, you will need to log into your online portal.
If you have never set up an online portal, you will need to create one to do this “Move Out” process.
• On your computer browser, navigate to Utilities Customer Self Service Menu
• Choose the button on the right.
• Next, select the 2nd button from the left.
• Sign into you portal or click "Sign Up Now" if you do not already have access to your portal.
• You will need your email open to receive a verification code if this is the first time to sign up for the online portal. That code is only good for a few minutes so be ready.
3. I am an existing customer, and I need to start an additional account.
Log into your online portal and please follow these steps.
• Scroll down to the Quick Links box
• Click on Request move
• If you are not moving out, or you are not moving out yet, please toggle off the "Move out existing account" button. You can have more than one account open at a time.
• Toggle on the Move in at new location button
• Enter the address you are moving to - For new construction homes, the address will not appear in the drop down until your builder has completed all of their permitting requirements. Please contact your builder to establish when they will have completed all requirements.
• Select your Move in date - The City of Georgetown requires (2) business days’ notice and can only schedule 30 days into the future.
GARBAGE
Georgetown Utilities provides several utility services, but our service territories cover different but sometimes overlapping areas. If your location is within an area that we provide the garbage service (within city limits and in some areas of the ETJ (Extra territorial jurisdiction) then please note that if there are no existing carts at your location, it may take 7-10 business days for carts to be delivered by Texas Disposal Systems (TDS).
Once your carts arrive, the collection times are as follows:
• 7:00 AM to 7:00 PM (September 2-May 25)
• 6:00 AM to 7:00 PM (May 27-August 31)
The TDS Waste Wizard is a comprehensive guide to waste solutions offered by Texas Disposal Systems. It provides a customized collection calendar for trash, recycling, and green waste pickup, along with holiday scheduling and local disposal guidelines tailored to your needs. It's a valuable resource to streamline your waste management process.
If you need additional assistance or have any further questions, please feel free to reach out to us at your earliest convenience. You can contact us via email at customercare@georgetowntexas.gov or by phone at 512-930-3640.
We're here to help!
Additional Information