Knowledge Base

rideGTX is a City of Georgetown initiative offering convenient and cost-effective transportation through partnerships with Uber and zTrip. This service provides 24/7 access to rides within the city, ensuring mobility for all residents.

Key Features

Uber Rides
Eligible users receive 10 ride voucher per month.
For each ride, the rider pays the first $4, with the City subsidizing up to $10. (Any remaining balance over $14 is the rider's responsibility).
Uber vouchers can also be applied to pre-scheduled trips, offering even more flexibility.

zTrip Rides (Wheelchair Accessible Vehicles - WAV)
For wheelchair-accessible rides, call 512-337-9796 at the 24/7 call center.
Ramps are available for easy boarding, and all vehicles meet ADA and DOJ requirements.
Rides can be scheduled up to two weeks in advance and may be recurring.
Carpooled trips count as one trip and incur only one $4 fee, regardless of the number of riders.

How to Use rideGTX

Uber Riders
Download the Uber app on your smartphone.
If you don't have a smartphone, call 1-833-USE-UBER (1-833-873-8237) to request a ride.

zTrip Riders (WAV Service)
Call the 24/7 call center at 512-337-9796 to book your ride.

Who to Contact for Issues or Concerns

Uber
Open the Uber app: Go to Activity > Select your ride > Help
Or call 1-833-USE-UBER (1-833-873-8237)

zTrip (WAV)
Contact zTrip directly at 512-337-9796

City of Georgetown Program Questions or Concerns
Contact askGTX at 512-930-2489 (CITY)

For complete details, including service areas, voucher downloads, and FAQs, please visit rideGTX.