Streetlight Outages

Overview

If a streetlight is not working, use the Streetlight Outage Map to check whether the outage has already been reported.

If the outage has already been reported, the City is aware of the problem and a service order has been issued to address the issue.

Report a Streetlight Outage

1. Find the streetlight
   Use the streetlight number, which is located on the pole, or the street address to locate the light on the map.

2. Complete the outage form
   Provide the required information about the streetlight issue on the outage form.

   If trees or other landscaping are obstructing or shading the streetlight, contact the Utility Call Center at 512-930-3640.

3. Submit your report
   After you submit the report, it may take up to 5 minutes for the outage to appear on the map and for the streetlight's status to update.

Streetlight Repairs

After an outage is reported, a work order will be created, and City staff will address the issue.

The streetlight's status on the map will update once the repair is complete.

Streetlight Repair Responsibility

Within the City of Georgetown Electric Service Area
If the streetlight is within the red boundary shown on the map, the City will handle the repair.

Outside the City Electric Service Area but within City Limits
If the outage is related to equipment failure, City utility staff will assess and repair the issue. If the outage is related to a power issue, the City will contact the appropriate electric provider to restore power.