How do I pay my utility bill?
Utility Bill Payment Options
Overview
The City of Georgetown offers several convenient ways to pay your utility bill.
Online Payments
- QuickPay -Make a payment without signing in
- Customer Self-Service (CSS) Portal - Sign in to your online CSS portal to make payment
Accepted Online Payment Methods
-
E-Check
-
Credit/Debit Card (American Express not accepted)
-
PayPal
-
Venmo
-
Amazon Pay
-
Google Pay
-
Walmart Pay
-
Apple Pay
Phone Payments
- Our automated payment system is available 24/7
- May a payment by calling 1-855-347-0509
- Please have your account number ready
- Agents cannot take payments over the phone
Pay by Mail
- Delivery time depends on your mail carrier
- Mail Payments To:
PO Box 200662
Dallas, TX 75320-0662
Pay Through Your Bank
- Most banks offer bill pay services through their website or mobile app
- Processing typically takes 1–3 business days, depending on the financial institution
Drop Box
-
Do not place cash in any drop box
-
Payments are processed during regular business hours only
- Location
300 Industrial Ave, Building 1
Drive-Thru, Lane 2
Georgetown, TX 78626
In-Office Payments - Accepted Payment Methods
-
Cash
-
Credit/Debit Card (American Express not accepted)
-
Money Orders
-
Checks
Additional Information
-
Checks are not accepted after disconnection for non-payment or on accounts with NSF
-
Large multiple payments from commercial accounts will be mailed to our payment processor in Dallas, Texas
Hours:
Monday–Friday
8:00 a.m. – 5:00 p.m.
Location:
300 Industrial Ave, Building 1
Georgetown, TX 78626
For additional questions or assistance, contact the Utility Call Center at 512-930-3640.