Knowledge Base

Overview

Georgetown utility customers can easily view their account balance, manage services, and access important billing tools through the Customer Self Service (CSS) Portal. The portal provides a convenient, secure way to handle all your utility-related needs in one place.

How to Check Your Utility Account Balance

To find your current utility account balance, simply register or log in to the CSS (Customer Self Service) Portal. Once logged in, you can access a wide range of features designed to help you manage your services efficiently.

What You Can Do in the CSS Portal

• Start, Stop, or Transfer Utility Services
  (Requires two business days’ notice)

• View and Pay Bills Online

• Sign Up for Pay-by-Text

• Review Water or Electric Consumption Data
  (Availability may vary by meter type)

• Opt In to Paperless Billing

• Manage Your Wallet
  (Set up and manage automatic payments)

• Submit Service or Account Requests

• Update Contact Information
  (Email, mailing address, phone number, etc.)

If you have additional questions or need assistance beyond the CSS Portal, please visit the Customer Service Main Page.

Customer Support

If you need help, contact our Customer Care team:

Email: customercare@georgetowntexas.gov
Phone: 512-930-3640

Additional Resources

• Ways to Pay your Utility Bill