Does the city offer low income assistance?
Utility Assistance and Community Resources
Overview
Many customers experience financial hardship from time to time, and assistance may be available if you are having difficulty paying your utility bill. The City proudly sponsors the Good Neighbor Fund, administered by The Caring Place, to help eligible Georgetown utility customers facing temporary financial challenges. If you wish to make a charitable contribution you can set up participation through your online Customer Self-Service (CSS) Portal account, under Payment Programs.
In addition to the Good Neighbor Fund, several local and regional organizations offer programs that may provide utility assistance, emergency financial support, weatherization services, and other helpful resources.
Assistance Programs and Community Resources
- The Caring Place
Hours: Mon–Fri, 9am – 4pm
Phone: 512-943-0700
Address: 2001 Railroad Ave., Georgetown, TX 78626
View the Caring Place website for more information. - Opportunities for Williamson and Burnet Counties
OWBC administers the Comprehensive Energy Assistance Program (CEAP) which is designed to assist low-income households in meeting their energy needs.
View the Williamson and Burnet Counties webpage for more information. - The Society of St Vincent de Paul
St Vincent de Paul provides emergency financial assistance to individuals and families suffering financial hardship.
View the St Vincent de Paul website for more information. - Salvation Army
The Salvation Army provides food and financial assistance to individuals whose budgets are stretched to the breaking point.
Phone: 512-843-8421 - Catholic Charities of Central Texas
Catholic Charities assists Williamson County individuals and families who have difficulty paying their utility bills.
Phone: 512-651-6100
View the Catholic Charities of Central Texas website for more information. - Habitat for Humanity
Helps qualified homeowners make critical home repairs that reduce health and safety hazards or improve weatherization.
Phone: 512-863-4344
View the Habitat for Humanity website for more information. - Utility Bill Penalty Waivers
A customer who is disabled, or who is 60 years of age or older, may request a standing waiver of the late penalty.
The customer's disabled status must be verified by an Award Letter from the Social Security Administration.
This waiver applies only to the account holder or their spouse.
Apply through the Customer Self-Service (CSS) Portal, under Requests. - Low Income Discount
Program for customers participating in Medicaid.
30% off electric and water base charges
20% off sewer base charge
Consumption charges are not eligible
Must be renewed annually
Apply through the Customer Self-Service (CSS) Portal and upload proof of eligibility - 2-1-1 Texas
Texas Health and Human Services
Get help paying bills, finding food, and locating other resources.
Available 24/7
Phone: 877-541-7905
View the 2-1-1 Texas website for more information.
Resources for our Veterans
- USACares: View the Military Assistance Response Program on the USA Cares website.
- Operation Homefront: View the Critical Financial Assistance Program® on the Operation Homefront website.
- Operation First Response: View the Family Assistance Program on the Operation First Response website.
- Hope for Warriors: View Critical Needs on the Hope for the Warriors website.
- DVNF: View the Grants to Provide Stability - Disabled Veterans National Foundation website
- Heroes Resource Center: View the Services at Heroes Night Out — Heroes Night Out website
- Caritas of Austin: View the Veterans Assistance | Caritas of Austin website
- American GI Forum NVOP: View the Programs | NVOP website