Where can I find information about living in Georgetown?
Helpful City Resources for Georgetown Residents
Overview
The City of Georgetown provides services, programs, and resources to help residents stay informed, access City services, and stay connected with the community.
This guide highlights important resources, safety information, transportation options, community programs, and ways to connect with the City.
Important Information
Residents can use this guide to find information about:
- Emergency alerts and safety resources
- City services and programs
- Transportation options
- Community engagement opportunities
- Ways to contact the City
Stay Informed and Connected
Emergency Alerts
Residents can sign up to receive emergency alerts by text message, email, or phone call through Warn Central Texas.
These alerts provide important information during emergencies, including severe weather events and other situations that may affect the community.
For more information, visit the Warn Central Texas website.
Community Surveys and Public Engagement
Residents can share feedback and participate in community discussions through City engagement programs, including:
- FlashVote Surveys
- Gather 'round Georgetown
These programs help City leaders better understand community needs and priorities.
For more information, visit the City’s community engagement resources.
askGTX: Your Connection to City Services
askGTX is the City’s customer service platform that helps residents find information, report concerns, and connect with City departments.
Residents can use askGTX to:
- Find answers to common questions
- Report non-emergency concerns
- Learn about City services and programs
- Connect with City departments
Examples of questions askGTX can help answer include:
- How do I report a loose or deceased animal?
- When are my trash collection and watering days?
- How do I learn more about rideGTX transportation options?
- How do I report a traffic or road repair issue?
Residents can access askGTX online, call 512-930-CITY (2489), or download the askGTX Mobile App for iPhone and Android devices.
City Services and Programs
Recycling and Cleanup Events
The City hosts recycling and collection events throughout the year, including household hazardous waste collection.
These events help residents safely dispose of items that cannot be placed in regular trash or recycling carts.
For current event information, visit the Georgetown Garbage and Recycling webpage.
Holiday Closures
City offices may be closed on certain holidays throughout the year.
Residents can view the City's Holiday Schedule to plan ahead.
Trash, Recycling, and Watering Schedules
Residents can find trash and recycling collection schedules through the Waste Wizard service.
Information about Lawn Watering Schedules and irrigation days is also available online.
Water Conservation Programs
The City encourages smart water use through conservation programs and rebates.
Eligible residents may receive rebates for approved water-saving improvements, such as:
- Replacing grass with native landscaping
- Completing irrigation system inspections
- Installing water-saving upgrades
For more information, visit the Water Conservation Rebates and Programs webpage.
Accessible Transportation with rideGTX
rideGTX is a City of Georgetown transportation assistance program.
The program partners with Uber and zTrip to provide City-funded transportation options for eligible riders.
rideGTX provides affordable, accessible transportation options throughout the year.
Eligible riders can use rideGTX for transportation to work, appointments, shopping destinations, and other important locations.
For more information, visit the rideGTX website.
Safety Information
Outdoor Warning Sirens
The City of Georgetown’s outdoor warning sirens are designed to alert people who are outside during emergencies.
The City’s 23 sirens are tested on the first Saturday of each month at 11 a.m. During testing, residents will hear two 60-second warning tones.
Sirens may also be activated during actual emergencies, including severe weather or hazardous chemical incidents.
If a siren sounds during an emergency, move indoors and seek shelter immediately.
For more information, visit the Georgetown's Emergency Management webpage.
Utility Outage Notifications
Residents can receive utility outage notifications by text message:
- Text ELECTRIC to 512-930-8400 for electric outage notifications.
- Text WATER to 512-930-3640 for water outage information.
These notifications help residents stay informed during service interruptions.
For outage reporting or service restoration updates, contact the appropriate utility provider.
Protect Yourself from Scams
Scammers may pretend to represent trusted organizations or government agencies.
Be cautious if someone:
- Pressures you to make a quick decision
- Uses threats or intimidation
- Requests payment through gift cards or unusual payment methods
- Claims your utility service will be disconnected immediately unless payment is made
For more information, visit the City’s Utility Payment Scam Prevention webpage.
If something seems suspicious, end the call and contact askGTX at 512-930-CITY (2489) for guidance.
Vehicle Safety Tips
Georgetown is a safe community, but vehicle burglaries can still occur.
Residents can help prevent theft by:
- Locking vehicle doors
- Removing valuables from sight
- Securing vehicles at home and in public places
Taking these simple steps can help reduce the risk of theft.
Community Events
The City of Georgetown hosts community events throughout the year, including festivals, celebrations, and activities for residents and visitors.
For current event information, visit the City of Georgetown Events webpage.
Learn More
The City of Georgetown provides many services and programs to help residents stay informed, engaged, and connected.
Whether you need emergency information, transportation assistance, recycling resources, or help reporting a concern, City programs and services are available to support the community.
For more information, visit the City of Georgetown website. or contact askGTX.