How do I set up my Customer Self-Service (CSS) Portal account?
Category:
Customer Care - Utilities
Customer Self Service (CSS) Portal - Step-by-Step Instructions
Requirements:
Access to a valid email account and email address
Please have your active utility account number
Driver’s License of the primary account holder (for security verification)
Access to a computer, smartphone, or tablet
On your computer or device, navigate to the following web address: Customer Self-Service (CSS) Portal.
Please visit CSS Portal Account Creation for in-depth instructions for setting up the portal.
If you need further technical support, please contact our Customer Care Team at customercare@georgetowntexas.gov or by calling 512-930-3640.
Updated 10/22/2026 4:15 PM